Delivery & returns
We use a wide range of delivery methods including, Royal Mail, Parcelforce, DHL, Night Freight, TNT and own vehicles. we are not limited to these companies, we will use the most suitable company for your order. Most deliveries are made within 2 or 3 working days. If you require something sooner please conatct us on 0845 450 9333.
Breakages / Missing items must be reported to us with 48 Hours of delivery, for breakages please email pictures to firstname.lastname@example.org
You will only pay one delivery charge per order, which will depend on the contents of your order. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.
Online Builders Merchants shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by phoning us on 0845 450 9333.
You are able to return any goods purchased online, beofre you do so you must contact us on 0845 450 9333. If your order is a special order (you will be informed prior to ordering) you will not be able to return goods unless the supplier has given permission for the goods to be returned. Some items might incure a restocking charge. Your orginal postage / delivery charge will not be refunded.